Refund & Cancellation Policy

Last updated: September 19, 2026

This site has no online payment, so it is not subject to distance-sale cancellation regulations. This page describes the process for transactions finalized personally with the business owner. Anything not explicitly covered here is subject to the Israeli Consumer Protection Law, 1981, to the extent it applies.

Nature of a sale

Every item we sell is a unique, secondhand antique or vintage piece, usually sold after treatment or restoration in our workshop. The website is for browsing the inventory only — the purchase itself always happens personally: in the shop, by WhatsApp message, or by phone call, never via online payment on the site.

Cancellation and returns

Because every transaction is finalized in a personal conversation, the specific cancellation or return terms for an item (such as a return window, a refund versus store credit, or shared shipping costs for a return) are set and agreed with the business owner at the time of purchase, and depend on the item's nature (for example, a delicate piece requiring special packing and transport). We recommend confirming and noting the agreed cancellation/return terms with the seller before completing a purchase.

Defective items

If a defect is discovered that was not disclosed at the time of sale and does not match the condition shown to the customer, please contact us as soon as possible so we can arrange an inspection and an appropriate resolution (repair, exchange, or refund, depending on the circumstances).

Contact

For any question about cancellation or returns, contact us by email at [email protected]or by phone at +972 50-837-5789.